Privacy & Cookie Policy
1. Background
At Lily Isobel, we understand that your privacy is important to you, and we care about how your personal data is used. We respect and value the privacy of everyone who visits our website, https://www.lilyisobel.com (“Our Site”). We will only collect and use personal data in ways that are described here and in ways that are consistent with our obligations and your rights under the law.
Please read this Privacy & Cookie Policy carefully and ensure that you understand it.
2. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
“Coaching Programmes” means the coaching programmes provided by Us from time to time to paying clients in person and/or via the Platform;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below;
“Cookie Law” means 1) the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003, unless and until the said Regulations are no longer directly applicable in the UK; and subsequently 2) any legislation which succeeds the said Regulations;
“Data Protection Legislation” means 1) unless and until EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations, and secondary legislation (as amended from time to time), in the UK; and subsequently 2) any legislation which succeeds the GDPR;
“Platform” means the online platform through which We may release the Programme Materials to You if You join one of Our paid Coaching Programmes, or such other online platform as We may use from time to time.
3. Information About Us
Our Site is owned and operated by Lily Isobel, a company registered in the United Kingdom.
4. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites, including the Platform. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
5. What Is Personal Data?
Personal data is defined by the Data Protection Legislation as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. This can include your name, contact details, identification numbers, electronic location data, and other online identifiers.
6. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e., the right to ask us to delete or dispose of any of your personal data that we hold.
e) The right to restrict (i.e., prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
7. What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal data set out in the table below:
Data Collected | How We Collect the Data
Identity Information including name, age, date of birth, gender, nationality, title, and social media handles.
Our contact form, online application form(s), initial chemistry telephone call, and written communications.Contact information including address, email address, telephone number.
Our contact form, online application form(s), and any written communications you may send to us.Business information, including your present business and job title, business income, previous business experience, and your business’s social media account details.
Our online application form(s) and chemistry telephone call.Payment information including your purchase history from us.
Our online application form(s) and billing process.User profile information including your interests and marketing and communications preferences.
Our marketing opt-in form, website contact form, online application form(s), and written communications.Technical information including your IP address, login details, browser details, and other device information.
Third-party analytics services such as Google and Facebook.
8. How Do You Use My Personal Data?
We use your personal data for the following purposes and lawful bases:
Communicating with you: Identity and contact information.
Our legitimate interest in keeping records and pursuing legal claims.Providing services: Identity, contact, and payment information.
Our legitimate interest in performing our contract with you and supplying services.Marketing and communications: Identity, user preferences, and contact information.
With your permission, or where permitted by law, we may use your personal data to send you newsletters and marketing communications.
9. How Long Will You Keep My Personal Data?
We store your personal data securely and only for as long as necessary for the purpose(s) it was collected. Personal data for tax purposes will be kept for six years after you stop being a customer.
10. How and Where Do You Store or Transfer My Personal Data?
We may transfer your personal data outside the European Economic Area (EEA) for storage and processing. By providing any information, including personal data, to us, you consent to such transfer.
11. Do You Share My Personal Data?
We will not share your personal data except with trusted third-party service providers, or where legally required.
12. How Can I Control My Personal Data?
You may control your personal data by opting out of receiving marketing communications, unsubscribing from emails, or managing your cookie preferences.
13. Can I Withhold Information?
Yes, you can withhold some information, but some features of Our Site may not be accessible if you do.
14. How Do You Use Cookies?
Our Site may use first-party Cookies and third-party Cookies. First-party Cookies are those placed directly by us, while third-party Cookies may be used by analytics services like Google and Facebook.
15. How Can I Contact You?
To contact us about your personal data, including to make a subject access request, please email us at hello@lilyisobel.com, marking your email “Data Protection” or “Subject Access Request.”
16. Changes to this Privacy Policy
We may change this Privacy & Cookie Policy from time to time. Any changes will be posted on Our Site and will become effective immediately. We recommend that you check this page regularly.
This Privacy & Cookie Policy was last updated on June 8, 2025.